The service operates in clear 3-month cycles from your agreed start date.

This allows your expense record to be properly established and maintained within a consistent, reliable system.

The service is billed monthly.

Document limits apply per 3-month service cycle and do not carry forward into the next cycle. Each cycle runs for three consecutive months from your agreed service start date and does not need to align with financial or calendar quarters.

Expense documents for the previous month are to be submitted by the 5th of each month to maintain consistent processing.
Late submissions may affect turnaround timing.

Postal submission
Each client receives a billBAG™  and pre-addressed envelopes as part of onboarding. Expense documents are placed in the billBAG™  throughout the month, then sent to Bag Your Bills using the provided envelopes. Clients are responsible for postage costs, preferably using tracked postage when sending documents. Original documents are securely retained and returned annually using tracked post at no cost, or earlier if the service ends.

Digital submission
PDF or image files may also be submitted via secure electronic delivery if preferred.

If you have a backlog of unorganised expense records, an initial setup phase may be required before ongoing service begins.

Initial setup is assessed based on time and complexity and typically falls within the following ranges:

Light setup – from $149

Standard setup – from $199

Extensive setup – from $299

The setup scope and fee (if applicable) will be confirmed before service begins.

Fees are billed monthly. Once your documents are received and processed, an invoice will be issued. Your organised records and monthly report will be released upon payment.